Terms & Conditions

GLENLANDS FARM LIMITED – Standard Booking Terms and Conditions

 

1. Reservations and Cancellations

1.1       Reservations: Check-In Time 3:00 PM – Check-Out Time 11:00 AM In order to ensure your booking is secured, payment is required at the time the booking is placed.

1.2       Cancellation: We offer a full refund less booking fees if your booking is cancelled two weeks or more prior to your booking. Cancellations with less than two weeks’ notice will be 50% refunded less booking fees. Cancellations with less than 72 hours’ notice will not be refunded.

 

2. Safety and Hazards

2.1       We are a working farm and there are hazards both natural and man-made. You accept that you enter the property at your own risk to participate in a glamping holiday.

2.2       Participation in activities such as, outdoor hot tub (available soon), climbing trees, walking on the property and any other activity on the property is the responsibility of the Guest and is done so at their own risk.  Please discuss with Owners of Glenlands Farm Limited safe sites that are easily accessible for you

2.3       Glenlands Farm Limited accept no liability for accident, loss of property or personal injury whilst on your stay.

 

3. Pets

No pets allowed as we are a working farm and, therefore, not suitable for pets.

 

4. Children

No children allowed.

 

5. GST

GST of 15% (where applicable) is included in the daily per night cost. A GST invoice will be supplied if requested.

 

6. The Holiday – Guests Condition of Occupancy and Conduct

6.1       The Guests have the right to occupy the Property for the paid holiday period only.

6.2       Guests are required to observe the rules and familiarise themselves with the procedures contained in the information folder provided in the tent.

6.3       Guests shall take all reasonable and proper care of the property and its furniture, fittings and effects in or on the property and leave them in the same state of repair, condition, cleanliness and tidiness as at the commencement of the rental period.

6.4       Guests are required to inform the Managers of Glenlands Farm Limited of any damage or breakage in or around the property promptly so that it can be repaired and replaced for the next guests. Guests are bound to reimburse the Glenlands Farm Limited for replacement, repair or extra cleaning costs where reasonably requested by Glenlands Farm Limited for damage caused by the guests.

6.5       Smoking is not permitted anywhere on the property.

6.6       Guests undertake to behave in a proper, appropriate and legal manner with due respect to the Owners of Glenlands Farm Limited, the Property and other guests and their property. If any guest behaves inappropriately or improperly (of which Glenlands Farm Limited the final judge on their Property) will be, or illegally, then Glenlands Farm limited, reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period. Any refund for so doing will be at the entire discretion of Glenlands Farm Limited.

 

7. Authority to Sign

The person who completes the Booking Form certifies that: he or she is authorised to agree the Booking Conditions on behalf of all persons included in the Booking Form, including those substituted or added at a later date; the signatory is over eighteen years of age; they agree to take responsibility for the party occupying the Property, and to notify Glenlands Farm Limited if they are not a member of the holiday party.

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